Cancellation Policy

1. What this policy covers

This Cancellation Policy applies to a confirmed transportation reservation. Submitting a form, receiving a request reference, or discussing an itinerary does not create a confirmed reservation and does not start a cancellation window.

2. Notice periods

The standard cancellation notice period is two hours before the scheduled pickup. Stretch, party, and other specialty transportation identified in the confirmed terms generally requires 48 hours notice. The quote or confirmed terms control when they disclose a trip-specific requirement before acceptance.

A cancellation request should be sent through the available contact path as soon as the change is known. The time the request is received and the contact information used may be recorded for the reservation file.

3. Charges after the notice period

After the applicable notice period, some or all of the confirmed reservation amount may be non-refundable under the confirmed terms. No separate percentage is established by this general page. Any trip-specific amount or exception is communicated during review or confirmation.

4. Modifications

Modification requests are preferably made at least 12 hours before pickup. A request made closer to pickup, especially within two hours, is not assured because the change may require a new review of provider, vehicle, schedule, availability, or pricing. A changed itinerary should not be treated as accepted until the updated arrangement is communicated.

5. No-shows and airport delays

A no-show may be handled under the confirmed terms after the pickup attempt, contact effort, provider status, and relevant timing are recorded. No automatic charge is promised by this page, and current forms do not collect payment-card details.

For airport arrivals, the standard grace periods are 45 minutes for domestic arrivals and 75 minutes for international arrivals. Usable flight information may support manual coordination of an updated arrival. Waiting after the applicable period or an unreported change can affect the confirmed terms and amount.

6. Additional trip charges

Additional stops, waiting time, late-night or holiday service, meet-and-greet coordination, and child-seat equipment can affect the reviewed amount. The standard child-seat amounts are $15 for one, $30 for two, and $45 for three when available and applicable. The standard gratuity is 20% of the base or flat transportation rate where applicable. Applicable details are disclosed in the quote or confirmed terms when known.

7. Contact and version

Send cancellation or change questions to reservations@limoandblackcarservice.com. Include the request reference when available, but do not send payment-card numbers or identity documents. This is policy version 1, effective September 1, 2026; a later approved version may replace it.